Customer Experience Exchange Europe

18 - 20 November, 2014

Hilton, Amsterdam, The Netherlands

Developing the Right Customer Experience Strategy Today to Drive Future Business Growth

There’s no denying that in today’s connected world the customer is king - yet whilst many organisations are adopting this mantra, siloes and fragmented roles mean that in practice, few are behaving in a customer-centric manner. Increasing costs and the need to streamline can also adversely affect customer and employee experiences.

So how do you safeguard the future of your organisation and ensure that your customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability?

The 2014 Customer Experience Exchange directly addresses these issues in a unique format. Combining in-depth, real-life case studies, strategic interactive discussions, expert panellists and cutting edge research, this two and a half day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.

Join us in November and have the unique opportunity to be a part of this exclusive invitation-only event.

The Expert Speaker Panel for 2013 Included

John Lewis
Sarah Venning
Head of IT Relationships
John Lewis
Forrester Research
Jonathan Browne
Senior Analyst, Serving Customer Experience Professionals
Forrester Research
Rick Jones
Industry Head of Retail
American Express
Nathalie Oestmann
VP Head of Global Commercial Product Marketing
American Express
Philips Consumer Lifestyle
Vijay Solanki
Senior Director, Global Digital Innovation
Philips Consumer Lifestyle
Craig Hepburn
Global Director, Digital & Social Media
Linda Sessa
Group Head of Customer and User Experience
Billy Butler
Director Global Customer Quality
Oke Eleazu
Strategic Advisor, Customer Experience

Sponsors & Exhibitors
Media Partners
Official Research Partner
2013 Media Partners
Loyalty Magazine
Customer Management IQ

Top Downloads

  • Why your people need to feel as valued as your customers: Interview with Mark MullenWhy your people need to feel as valued as your customers: Interview with Mark Mullen
    Many customer experience leaders talk about people being your most valuable asset. There are however few companies who embrace this as much as First Direct, who embrace their people as part of their core business, and
    competitive strategy.

    During this interview First Direct’s CEO, Mark Mullen, talks about why your people need to feel as valued as your customers, especially in the service industry, where he says that all jobs are monotonous to a certain extent, and so you need to be imaginative to keep your teams engaged.
  • Understanding Customer Experience LeadersUnderstanding Customer Experience Leaders' Top 10 Investment Priorities for 2014 and Beyond
    Ahead of the Customer Experience Exchange, we surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 12 - 18 months to safeguard the future of their organisations, and to ensure their customer experience initiatives are resulting in increased customer acquisition, loyalty and profit.

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