Customer Experience Exchange Europe

18 - 19 November, 2014

Hilton, Amsterdam, The Netherlands

Developing the Right Customer Experience Strategy Today to Drive Future Business Growth

There’s no denying that in today’s connected world the customer is king - yet whilst many organisations are adopting this mantra, siloes and fragmented roles mean that in practice, few are behaving in a customer-centric manner. Increasing costs and the need to streamline can also adversely affect customer and employee experiences.

So how do you safeguard the future of your organisation and ensure that your customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability?

The 2014 Customer Experience Exchange directly addresses these issues in a unique format. Combining in-depth, real-life case studies, strategic interactive discussions, expert panellists and cutting edge research, this two and a half day Exchange goes beyond generic recommendations and instead will address the most pertinent questions facing attendees.

Join us in November and have the unique opportunity to be a part of this exclusive invitation-only event.

The Expert Speaker Panel for 2014 Includes

Metro Bank
Chris Brindley
Managing Director
Metro Bank
Vodafone
Barbara Cominelli
Director of Commercial Operations
Vodafone
Shell
Giorgio Delpiano Benedetto
General Manager Europe West & South Africa
Shell
Coca Cola
Guido Rosales
Europe Group Integrated Marketing Director
Coca Cola
Philips
Miguel Angel Hernanz
Senior Director, Head of Customer Care MG Europe and APMEA
Philips
Volvo
Andreas Schlegel
Global Director Network Development
Volvo
RBS
Ciara Givern
VP International Banking
RBS

Sponsors & Exhibitors
Media Partners
Official Research Partner
Forrester
2013 Media Partners
Loyalty Magazine
Customer Management IQ

Top Downloads

  • Understanding Customer Experience LeadersUnderstanding Customer Experience Leaders' Top 10 Investment Priorities for 2014 and Beyond
    Ahead of the Customer Experience Exchange, we surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 12 - 18 months to safeguard the future of their organisations, and to ensure their customer experience initiatives are resulting in increased customer acquisition, loyalty and profit.
  • 2013 Post Event Report2013 Post Event Report
    Take a look at last years Post Event Report to see what topics were covered, together with a little more about what to expect in November 2014

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