Customer Experience Exchange Europe

Hilton, Amsterdam, The Netherlands

10 - 11 November 2015

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Bringing Together Business Leaders to Change the Face of Customer Experience

The Customer Experience Exchange is the leading networking event for Customer Experience decision makers across Europe.

The popular format brings together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 companies to meet, discuss and share best practice to improve the future of Customer Experience.

Alongside cutting edge agenda sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers.

Join the discussion today and:

  • Hear practical insights within the industry from the likes of the European President of Levi’s and the EVP – Commercial at Virgin Atlantic
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Participate in the Customer Experience Exchange Breakfast Briefings that tackles key challenges with the industry, as well as obtaining a free CX Report retailing at £999!
  • Gain exclusive access to Forrester research, revealed only at the Exchange

The series of Customer Experience events have become the place to be for combining networking, learning and benchmarking.

2015 Speakers Include

Ember Services
Mike Havard
Director
Ember Services
Levi's
Seth Ellison
President, Europe
Levi's
Virgin Atlantic
Erik Varwijk
EVP - Commercial
Virgin Atlantic
Fossil
Helen Wood
Managing Director
Fossil
TNT Express
Chris Goossens
Managing Director Business Unit Europe & Americas
TNT Express
KPN
Coen Olde Olthof
Senior Vice President of Marketing and Online
KPN
Lufthansa
Marcus Casey
VP Personalized Customer Experience
Lufthansa
BT
Andrew Jones
Managing Director - Group Customer Experience
BT
Nissan
Gerhard Fourie
General Manager, Global Brand Strategy
Nissan
Asda group ltd
Liz Lamb
Head of Insight Planning
Asda group ltd
Citibank
Graham Parker-Gore
Senior Vice President Customer Service & Operations
Citibank
SFR
Benjamin Cornic
Director of Digital Communities
SFR
Nike
Said Nafid
Senior Director, Retail Brand
Nike
 Mariana Machado
Mariana Machado
Customer Behavior Director
Accor Hotels
Forrester
John Dalton
VP Research Director
Forrester
ABN AMRO
Andius Teijgeler
Director of Customer Experience
ABN AMRO

The Customer Experience Exchange Gallery

The Customer Experience Exchange Gallery

Media Partners
Independent Research Partner
Forrester
Media Partners
Card and Payments World
CX Network
Fintect Finance
Loyalty Magazine
Mobile Innovation Magazine

  • The Power Of Emotional EngagementThe Power Of Emotional Engagement
    Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it.

    Loyal customers are the key to success, and organisations are understanding more and more that the way to build loyalty is to generate an emotional and personalised experience for their customer base to ensure they truly feel valued. This can be tough, and with board buy-in tougher than ever before, it can be hard to justify spend and time on such initiatives.

    However, crack it now and you’ll have a competitive edge that will propel your business to success.

    A must read!
  • Understanding Customer Experience LeadersUnderstanding Customer Experience Leaders' Top 10 Investment Priorities for 2016 and Beyond
    Ahead of the 2015 Customer Experience Exchange, we surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 6 - 12 months to safeguard the future of their organisations, and to ensure their customer experience initiatives are resulting in increased customer acquisition, loyalty and profit.
  • Download the 2014 Customer Experience Exchange Post Event ReportDownload the 2014 Customer Experience Exchange Post Event Report
    Take a look at last years Post Event Report for the Customer Experience Exchange for a deeper insight into what to expect this year!
  • Exclusive Q&A with Peggy Barthes-Streit, Head of mData, EEExclusive Q&A with Peggy Barthes-Streit, Head of mData, EE
    The Customer Management Exchange Network recently sat down with Peggy Barthes–Streit, Head of mData, EE to find out how EE are leveraging customer data. Here is the exclusive Q&A...
  • Walk On The Wild Side
    Thinking about your customer management priorities? Take a walk on the wild side with Ember Services to find out 10 things you can learn from nature in the wonderful world of customer management.
  • Building Emotional Engagement
    One of the key themes that have emerged this year in the customer experience world is the idea of building a level of emotional engagement with your customers.

    One global brand synonymous with building these connections is Coca Cola. Guido Rosales, Europe Group Integrated Marketing Director, explains how a core ethos of promoting positive human values underpins a lot of the Coca Cola strategy, and how this can ultimately linked to driving revenue throughout the business. Guido talks about the importance of a number of different aspects, including building brand love and value through relevant content.

    Ultimately, Guido emphasized the importance of being brave – all companies are continuously learning and this ethos needs to be integrated throughout the organization.