Customer Experience Exchange Europe

Amsterdam, The Netherlands

10 - 11 November 2015

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Bringing Together Business Leaders to Change the Face of Customer Experience

The Customer Experience Exchange is the leading networking event for Customer Experience decision makers across Europe.

The popular format brings together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from Fortune 500 companies to meet, discuss and share best practice to improve the future of Customer Experience.

Alongside cutting edge agenda sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers.

Join the discussion today and:

  • Hear practical insights within the industry from the likes of the European President of Levi’s and the EVP – Commercial at Virgin Atlantic
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Participate in the Customer Experience Exchange Breakfast Briefings that tackles key challenges with the industry, as well as obtaining a free CX Report retailing at £999!
  • Gain exclusive access to Forrester research, revealed only at the Exchange

The series of Customer Experience events have become the place to be for combining networking, learning and benchmarking.

2015 Speakers Include

Ember Services
Mike Havard
Director
Ember Services
Levi's
Seth Ellison
President, Europe
Levi's
Virgin Atlantic
Erik Varwijk
EVP - Commercial
Virgin Atlantic
Fossil
Helen Wood
Managing Director
Fossil
TNT Express
Chris Goossens
Managing Director Business Unit Europe & Americas
TNT Express
KPN
Coen Olde Olthof
Senior Vice President of Marketing and Online
KPN
Lufthansa
Marcus Casey
VP Personalized Customer Experience
Lufthansa
BT
Andrew Jones
Managing Director - Group Customer Experience
BT
Nissan
Gerhard Fourie
General Manager, Global Brand Strategy
Nissan
Allianz
Isabelle Delorme
Marketing Director
Allianz
Illy
Paolo Bonsignore
Director and Direct Channel Director for EMEA
Illy
Asda group ltd
Liz Lamb
Head of Insight Planning
Asda group ltd
ABN Amro
Andus Teijgeler
Director of Customer Experience
ABN Amro
Citibank
Graham Parker-Gore
Senior Vice President Customer Service & Operations
Citibank
SFR
Benjamin Cornic
Director of Digital Communities
SFR
McDonald's
James Wehner
Director - Digital Experience
McDonald's
Nike
Said Nafid
Senior Director, Retail Brand
Nike
Forrester
John Dalton
VP Research Director
Forrester

The Customer Experience Exchange Gallery

The Customer Experience Exchange Gallery

Sponsors & Exhibitors
Media Partners
Inependent Research Partner:
Forrester
Media Partners
CX Network
Loyalty Magazine
Mobile Innovation Magazine

  • Download the 2014 Customer Experience Exchange Post Event ReportDownload the 2014 Customer Experience Exchange Post Event Report
    Take a look at last years Post Event Report for the Customer Experience Exchange for a deeper insight into what to expect this year!
  • Exclusive Q&A with Peggy Barthes-Streit, Heads of mData, EEExclusive Q&A with Peggy Barthes-Streit, Heads of mData, EE
    The Customer Management Exchange Network recently sat down with Peggy Barthes–Streit, Head of mData, EE to find out how EE are leveraging customer data. Here is the exclusive Q&A...
  • Understanding Customer Experience LeadersUnderstanding Customer Experience Leaders' Top 10 Investment Priorities for 2015 and Beyond
    Ahead of the 2014 Customer Experience Exchange, we surveyed our elite group of customer experience leaders attending the event to understand their biggest customer experience business challenges and which tools and solutions they plan to invest in over the next 12 - 18 months to safeguard the future of their organisations, and to ensure their customer experience initiatives are resulting in increased customer acquisition, loyalty and profit.
  • Saving the world one customer at a time!Saving the world one customer at a time!
    Download this exclusive comic ebook to find out what our customer experience heroes have to say including:

    >> Google's Head of Retail discusses the key to customer advocacy;

    >> Vodafone’s Group Head of Customer and User Experience sharing her insights on what is the biggest and most effective way to continue the customer experience success; and

    >> First Gulf’s SVP Consumer Experience explains some of the key elements to integrating the customer into the DNA of the business.
  • Building Emotional Engagement
    One of the key themes that have emerged this year in the customer experience world is the idea of building a level of emotional engagement with your customers.

    One global brand synonymous with building these connections is Coca Cola. Guido Rosales, Europe Group Integrated Marketing Director, explains how a core ethos of promoting positive human values underpins a lot of the Coca Cola strategy, and how this can ultimately linked to driving revenue throughout the business. Guido talks about the importance of a number of different aspects, including building brand love and value through relevant content.

    Ultimately, Guido emphasized the importance of being brave – all companies are continuously learning and this ethos needs to be integrated throughout the organization.