“I took away several key ideas to implement at my company” - Vice President, Global Customer Care, Match.com
“Fantastic experience - given me enough ideas to scope the next 18 months worth of work to deliver customer experience objectives” - Head of Customer Experience, T-Mobile
“Great presentations, great inspirations, great interactions-great customer experience” - Head of Consumer Insights, Telenor Sweden
Customer Experience Exchange 2010
As we start to recover from global economic decline, cutting costs, improving efficiency and maximising sales are still at the top of the business agenda. But does this go hand in hand with delivering an outstanding customer experience?
Yes! Leading corporations such as LUSH, MySpace, Orange, Zappos.com, LEGO Group, Xerox, Telefónica O2 and many more are doing just that. They’ll also be sharing their secrets to success at the Customer Experience Exchange on 15 – 17 November 2010.
This invitation-only forum offers VPs and Directors of Customer Experience, Customer Service, Sales and Marketing, the opportunity to delve deep into the world of customer experience and find out from the world’s leading authorities how to:
- Maximise customer profitability throughout the customer lifecycle
- Align customer experience with your global corporate strategy
- Deliver an integrated and seamless multi-channel experience
- Create and maintain a customer obsessed culture
- Capture voice of the customer to drive change and business improvements
- Achieve maximum efficiency through process re-design and re-engineering
- Drive a successful and consistent online customer experience
- Incorporate social media into your current customer experience strategy
Download the brochure today to find out about the exciting sessions and speaker faculty you could gain access to!
This is what some of the delegates had to say!
“Very good workshops. So interesting that I had no time to check my Blackberry during these sessions.”
- Lucia Andreica, Head of Customer Service Europe, DHL
“Great presentations, great inspirations, great interactions-great customer experience.”
- Ilona Hobor, Head of Customer Experience, Telenor Sweden
“Very good presenters, and fresh information!”
- Terhi Kaipanen, Head of Customer Experience Management, Nokia
“Great place to exchange experiences and ideas around this subject with a wide variety of companies and service providers.”
- Head of Client Services, Johan Van Hoyland, ING
“Eye-opening event; got me looking in completely different way at my work.”
- Vitaly Sokolyansky, Head of Technical Support EMEA, Kaspersky Lab
Find out what other Executives who attended had to say...
Got a question? Get in touch!
If you have any questions, would like to share your ideas on how we can develop the agenda for 2010 or perhaps you’d like to get involved as a speaker, sponsor or delegate - I’d love to hear from you. You can reach me, Abi Stern (the Event Director) on +44(0) 207 368 9300 or you can email me at exchangeteam@iqpc.com
Are you eligible to attend?
If you’d like to attend the Customer Experience Exchange, register your interest here and a member of our customer service team will give you a call.