Supporting Research & Media Partners for the 2012 Customer Experience Exchange

Official Research Partner

Forrester

2012 Media Partners

Website: www.customermanagementiq.com
Phone: 1-646-454-4559

Become a member of Customer Management IQ and receive complimentary access to resources that will keep you at the forefront of industry change. You will receive access to our growing library of multi-media presentations from industry leaders, an email newsletter updating you on new content that has been added, free aggregated news feed from over 1000 global news sources tracking your industry and special member only discounts on events.

Become a member here: www.customermanagementiq.com/join.cfm

CRMXchange

Website: www.crmxchange.com

CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live webcasts •White paper and featured column library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com

CRMXchange is a premier web site dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. www.crmxchange.com

Customer Service Training Network

Website: www.customerservicetrainingnetwork.co.uk

Customer Service Training Network is for customer service trainers or for people with an interest in customer service training. Formed in 2007 by Don Hales and managed by Don and Anne-Marie Lose, we have at least 7 events a year around the UK and also run the Customer Service Training Awards once a year. Our events are well attended by around 40 – 50 delegates at each event and we are proud to be able to provide our delegates with outstanding speakers every time. The events are brilliant for networking and our delegates consistently tell us how much they benefit from each meeting and we cannot be beaten for value. Although the Customer Service Training Network is run as a membership organisation, non-members are welcome to attend our events. Additionally, CSTN is in the process of launching a Customer Service Trainer Accreditation programme in association with a major professional body. Details will be announced in the autumn of 2011

Loyalty Magazine

Website: www.loyaltymagazine.com

Mike Wittenstein

Website: www.mikewittenstein.com

Mike Wittenstein’s experience design firm, Storyminers, helps clients articulate a clearly differentiated and compelling customer experience strategy supported by a customer experience design that their customers will appreciate, remember, and rave about.

We design experiences that tell a story. Our Storymining® Process fills that invisible void between what you perceive the customer wants and what they truly desire. We have guided both established companies (Air Canada, Best Buy, and IBM) and mid-market brands (Adelman Travel, Alternative Apparel, and Jim Ellis Automotive Group) to further differentiate their brands by introducing improvements to their customer experiences. The changes have resulted in increased sales, higher EBITDA, market dominance, and new revenue streams.

For more information, visit www.mikewittenstein.com or you are invited to call +1.770.425.9830, or email mike@MikeWittenstein.com. We look forward to hearing from you and appreciate your time.

MyCustomer.com

Website: www.mycustomer.com

MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.

Red Oyster

Website: www.redoyster.co.uk

Official speaker coach

For Customer Experience Exchange Europe Speakers

Command the attention you deserve with Red Oyster's executive presentation mentor programme for Customer Experience Exchange Europe speakers. World class BBC journalists and trainers help you to:

demystify complexity
enhance credibility
engage confidently
prepare efficiently

We have detailed knowledge of your audience and the conference rooms in the Sofitel, Budapest, plus experience working with previous Exchange speakers.

With our unique feedback approach, private member's login and video coaching, we can help you prepare and rehearse wherever you are in the world.

Please contact me now to arrange a complimentary initial briefing.

Virginia Phillips
Director
T: +44 (0) 20 3372 4860
E: virginia.phillips@redoyster.co.uk
W: www.redoyster.co.uk