Medallia the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia’s solutions enable companies to gather, monitor, and act on feedback from customers, partners, and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Silicon Valley.

HP Exstream is the HP Customer Communication Management Platform that enables companies improve customer experience, transforming their daily communications into competitive advantage. Customer knowledge, data and content collected and analyzed by all systems BI, CRM, Web Analytics are gold mine. We help companies to exploit content to produce innovative communications and to implement effective multi-channel strategies to increase loyalty and generate new sales opportunities. More than 700 companies worldwide, in insurance, banking, telecommunication, utilities . etc. are using HP Exstream, which is recognized as the CCM market leader by analysts and has been ranked number 1 by Forrester Research.

Infor is a leading provider of business software and services, helping 70,000 customers in 194 countries improve operations and drive growth.

To make the most of your daily customer interactions -whether on the web, by phone, or via mail-you need customer relationship management solutions. The right solution will help you both keep the customers you have and add new ones; target the right offer to the right customer at the right time; and combine marketing, sales, and service to create a 360º view of your customers. Infor's Customer Relationship Management solutions do just that.

LivePerson is the market leader in intelligent online engagement. More than 8,500 companies, including Aviva, Barclaycard, First Direct, HSBC, MORE TH>N, O2, RBS, Sky, Ted Baker and T-Mobile, use LivePerson to engage online visitors to offer real-time help and advice.

LivePerson enables businesses to:

• Eliminate email and reduce inbound calls
• Increase first contact resolution and customer satisfaction to 90%
• Reduce service costs by 25%
• Drive online conversions and increase sales by over 20%
• Provide immediate online help at the lowest cost of any human-assisted channel

To find out how LivePerson delivers a better customer experience, increases sales and reduces service costs, book a meeting with us.

E: theyworth@liveperson.com Website: www.liveperson.com

People Results helps businesses develop accountable people, high performing teams and motivational leaders and we help individuals develop their skills, competence and confidence to accomplish their goals. We deliver thought provoking event facilitation, inspirational training, results focussed executive coaching and behavioural change interventions that achieve long term, sustainable change. People Results supports you to achieve and sustain:

• Excellent customer service delivered from the heart
• Inspirational, motivational, supportive and accountable leadership
• Seamless and effective teamwork
• A culture that people are proud of

We believe that successful behavioural change is more than just a series of motivational training programmes; it is a process of continuous change and improvement.

People Results has worked across a wide variety of industry sectors with clients including:
Allianz Cornhill, AstraZeneca, BP, Betfair, British Airways, British Telecom, Cobalt Recruitment, Compass Group, Denplan, Heath Lambert Group, Nationwide Building Society, Shell Exploration and Production, Simply Health Group and Sodexho.

Mary Gober International Ltd (MGI) delivers behavioural change training based on our unique Psychology & Language of Service™ which is proven to deliver improvements in customer satisfaction, employee engagement, operational efficiency, regulatory performance and financial results. We work closely with organisations who seriously want to improve their service performance, maximise employee satisfaction and build or safeguard their reputation of excellence. Gober Method™ training and subsequent sustainability activities enable individuals to adopt new mindset and communication skills so that they can deliver consistently excellent service to customers both internally and externally, as well as to colleagues and other stakeholders. MGI has delivered customer service culture development training to organisations in 33 countries around the world.

Confirmit is the world’s leading SaaS vendor for Customer Feedback, Employee Feedback, and Market Research applications. Confirmit targets Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. The company has more than 250 employees and offices in Oslo (headquarters), Cologne, Guildford, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Customers include British Airways, Dow Chemical, Farmers Insurance, GlaxoSmithKline, Halifax Bank of Scotland, HSBC, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec, Virgin Media, and Wells Fargo.

CSS Corp provides outsourced multi-lingual customer service and technical support services. Our teams manage your customer experiences utilising inbound calls, email, chat & remote login.

Backed by our expertise of handling 35 million+ multi lingual service and support requests and a proven track record of supporting 30+ customers on 600+ products and services, CSS Corp has consistently offered highly-evolved customer support solutions and business value propositions that go above and beyond the scope of normal support solution providers. Our locations ensure your customers get the best service and you get best value.