Advisory Council

The Customer Management Advisory Council

The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Service, Marketing, Operations & Sales, who advise Customer Management IQ on a number of strategic decision-making processes when it comes to researching and developing Exchange events.

The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management IQ's Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.

Your Advisory Council currently consists of:

  • Moira Dorsey - ForresterMoira Dorsey - Forrester

    Moira Dorsey
    VP Research Director and Practice Leader
    Forrester Research

  • Steven Cook - FanKixSteven Cook - FanKix

    Steven Cook
    Global CMO
    FanKix

  • Mike Ashton – abcg ConsultingMike Ashton – abcg Consulting

    Mike Ashton
    Former Chief Marketing Officer & board member
    Hilton International

  • Charles Doyle – Jones Lang LaSalleCharles Doyle – Jones Lang LaSalle

    Charles Doyle
    Chief Marketing Officer & VP Research
    Jones Lang LaSalle

  • Abigail Rappoport-Sharan - MicrosoftAbigail Rappoport-Sharan - Microsoft

    Abigail Rappoport-Sharan
    Customer & Partner Experience Director
    Microsoft UK

  • Max Kelly – Virgin InsightMax Kelly – Virgin Insight

    Max Kelly
    Managing Director
    Virgin Insight

  • Caroline Taylor - IBMCaroline Taylor - IBM

    Caroline Taylor
    Vice President of Marketing, Communications & Citizenship
    IBM UK & Ireland

  • Marc Anne – Orange Business ServicesMarc Anne – Orange Business Services

    Marc Anné
    Vice President, Insight & Analytics
    Orange Business Services

  • Georgios Kolovos – GE CapitakGeorgios Kolovos – GE Capitak

    Georgios Kolovos
    European Marketing Director
    GE Capital

  • Thomas Brown – Chartered Institute of MarketingThomas Brown – Chartered Institute of Marketing

    Thomas Brown
    Head of Insights
    Chartered Institute of Marketing

  • Carl Lyon – The QoECarl Lyon – The QoE

    Carl Lyon
    Chairman & Managing Director
    The Quality of Experience (QoE)

  • Olivier Mourrieras – E.ON Douglas Medrisch – E.ON

    Olivier Mourrieras
    Net Promoter Centre of Excellence Director
    E.ON

  • Dawn Cox - StaplesDawn Cox - Staples

    Dawn Cox
    Head of Customer Service
    Staples, UK & Ireland

  • Richard Snow – Ventana ResearchRichard Snow – Ventana Research

    Richard Snow
    VP Research Director (Customer Service & Contact Centres)
    Ventana Research

  • Paul Berney – Mobile Marketing AssociationPaul Berney – Mobile Marketing Association

    Paul Berney
    CMO
    Mobile Marketing Association

  • Robert Shaw – Cass Business SchoolRobert Shaw – Cass Business School

    Robert Shaw
    Professor of Marketing Metrics
    Cass Business School

  • Cesar Lastra – Drink Works

    Cesar Lastra
    Innovation Director
    Drink Works
    (* Formerly at SABMiller & Coca-Cola)

  • Professor Morris Pentel – Customer Experience FoundationProfessor Morris Pentel – Customer Experience Foundation

    Professor Morris Pentel
    Chairman
    Customer Experience Exchange

  • Simon Morris - AdobeSimon Morris - Adobe

    Simon Morris
    Director, Marketing EMEA, Digital Marketing BU
    Adobe

  • Meg Kennedy – formerly VISA EuropeMeg Kennedy – formerly VISA Europe

    Meg Kennedy
    former VP Senior Consultant at
    VISA Europe

  • Scott Logie – St.Ives GroupScott Logie – St.Ives Group

    Scott Logie
    Strategy Marketing Director
    St. Ives Group
    (* Also Chair, DMA)

  • Jane Woolley – Customer Insight ResourcesJane Woolley – Customer Insight Resources

    Jane Woolley
    former Head of Customer and Stakeholder Insight at
    Transport for London

  • Don Hales – Customer Service Training NetworkDon Hales – Customer Service Training Network

    Don Hales
    Founder
    Customer Service Training Network



We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.

If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.