Past Attendees

A sample of senior executives who have attended the Customer Experience Exchange include:

• COMPANY JOB TITLE
• American Airlines 21C Customer Experience Director
• American Express Chief Experience Officer
• Axa Customer Experience Director
• Barclays Bank PLC - Retail Customer Experience Director - Benelux
• Black And Decker Customer Experience Director Europe
• BSKYB Customer Retention Director
• BT Director of Business Intelligence
• Bupa International Director of Customer Experience
• Cablecom Director of Customer Service
• Canon Europe Director of Customer Service EMEA
• CIGNA Director of Relationship Care Strategy
• Citi Group Director of Service Operations
• Credit Suisse EMEA Customer Operations Director
• Dell European Director Customer Service Operations
• Hewlett Packard Global Business Improvement Director
• HSBC Global Customer Experience Director
• ING Bank Global Head of Marketing & Client Experience
• Jaguar Landrover Global Head of Marketing
• Kodak Global Retail Experience Director
• Lego Group Group Director of Customer Service & Operations
• M&S Money Group Director of Strategy and Customer Experience
• Microsoft Head of Client Services
• Nationwide Head of Client Services UK & Europe
• O2 Telefonica Head of Service Excellence Global
• Orange Head of Service Quality & TCF
• Orange Business Services MD of Reservations for Europe and Pacific
• Philips Partner & Customer Experience Director
• Rosetta Stone SVP Customer Success
• Shell Total Customer Experience & Quality Director EMEA
• Standard Chartered Bank Vice President Customer Experience
• Thomas Cook Vice President Customer Insights & Advocacy
• T-Mobile International Vice President, Global Customer Service
• TNT VP Customer Experience
• Virgin Mobile VP Customer Service
• Xerox Worldwide Director of CRM

* Please note the job titles and company names do not match as the list has been altered and sorted randomly to protect the privacy of the above individuals.