“I get invited to many many events a year but only do a couple, and out of the events I attend you guys have to be the best” - Group Director Customer Service & Operations, Thomas Cook
“An excellent exchange of ideas that inspire to even more, listen and act on behalf of our customers”
- Director of Service Operations, Jaguar Land Rover
“World class!”
- VP Customer Insight & Advocacy, Orange Business Services
Welcome to the Customer Experience Exchange: The international forum for Chief Customer Officers
Every business unit within an organisation directly influences customer experience and so unifying and aligning these divisions has become a core priority for enterprises globally. Whilst Chief Customer Officers have highlighted this as their greatest challenge for 2012, the ability to demonstrate a stronger ROI and deliver a seamless multi-channel customer experience have also been cited as being critical to business success.
November will once again see the Customer Experience Exchange bringing together the world’s leading minds in customer and brand experience, from across a range of B2C and B2B organisations, to openly discuss key issues including:
- Making the customer everyone’s number one priority
- Developing a seamless multi-channel customer experience
- Adopting a customer centric approach through effective people engagement, motivation and training
- Using customer insight and analytics tools to drive continuous improvements
- Demonstrating the ROI of customer experience to gain board level support
- Integrating digital, social and mobile technology into your customer experience strategy
Join us in Barcelona in November and have the unique opportunity to be a part of this exclusive invitation-only event.
Brand New - The Customer Experience Leadership Board
Open to just 20 CXOs, the Leadership Board gives a select group of executives who sit on or report directly to the board the unique and rare opportunity to spend time with their international counterparts, discussing and debating strategies and solutions for aligning and optimising customer experience and business strategy, at the very highest level.
Attendees to the Customer Experience Exchange receive complimentary attendance for their chosen CXO to attend the Leadership Board – space is however limited so please contact the Exchange Team today to register your interest at exchangeteam@iqpc.com or +44(0) 207 368 9300