Olivier Mourrieras Bio

Olivier Mourrieras
Head of Customer Insight and Advocacy - International
Orange Business Services

Olivier has been leading Customer Insight and Advocacy in Orange Business Services outside of France since beginning of 2005. His prime ambition is for Orange Business Services to be recognised for having the most loyal Customers in the telecommunications industry, resulting from the best Customer centricity, service and care. His focus goes primarily in turning market intelligence from Customers and analysts into transformation action for an improved Customer experience. One of the most significant turning points in the program led within Orange Business Services was when revenue and loyalty trends could be correlated, providing an ability to define the Return on Investment ahead of actions being implemented. Prior to this assignment, Olivier was responsible for Customer Service Management for Orange Business Services in Western Europe and held several key Customer facing roles with BT and Concert before that. He also worked as a consultant in market research in the food industry. He graduated in 1994 in Business Administration from the La Rochelle Business School in France (Ecole Superieure de Commerce de La Rochelle)