Customer Experience Exchange 2009Driving Customer Experience & Business Performance: The Key to Retention, Loyalty & Profit27th – 30th October, 2009 · Sheraton Airport Hotel, Brussels, Belgium |
5 Reasons Not To Miss the 2009 Customer Experience Exchange!
1. Gain exclusive insights on designing and delivering the right experience for your customers from global leaders including Swisscom, Axa and Eastman Kodak
2. Balance bottom-line results with a great customer experience by using a range of business improvement tools used by Audi UK, Parcelforce Worldwide, Clearstream Banking and the Cabinet Office
3. Find out how to increase customer retention, loyalty and advocacy with initiatives customer experience initiatives shared by eBay, Orange Business Services, Porsche, UPC and Marks & Spencer Money
4. Take home first hand advice from Microsoft, BankMuscat and France Telecom Espana on how to create a strong internal customer culture with effective employee engagement and satisfaction programmes
5. 3 additional focus day to maximise your learning opportunities, no matter what you area of interest:
- Business Excellence Focus Day: Collecting & Leveraging Customer Metrics To Deliver Business Improvement
Hosted in conjunction with IQPC’s 5th Annual Business Excellence Summit - Technology Demonstration Day: Joined Up Communications for a Joined Up Service
Chaired by Emma Bailey, Former Customer Service Manager, Parcelforce Worldwide and Director, Maple Business Consulting - Digital Customer Engagement: Thy Why’s & How’s Of Engaging Your Customers With The Right Marketing Mix
Workshop Leaders include Kip Knight, Former VP Marketing, eBay
Got a question? Get in touch!
If you have any questions, would like to share your ideas on how we can develop the programme or would like to explore speaking opportunities, I’d love to hear from you. You can reach me, Abi Stern (the Event Director) on +44(0) 207 368 9300 or you can email me at enquire@iqpc.co.uk
This is what some of last year’s attendees had to say about the Customer Experience Exchange
"It was a fantastic customer experience!" - Lidia Stefanowske, Easyjet
"Fantastic experience - given me enough ideas to scope the next 18 months worth of work to deliver customer experience objectives." - Lee Mostari, T-Mobile
"Excellent event with very good presentations. I particularly valued the time you built in for networking which made it a hugely valuable experience." - Peter Fisher, Parcelforce Worldwide
"I took away several key ideas to implement at my company." Michele Watson, Match.com
"A unique networking opportunity where customer is at the top of the agenda where it should be." - Emilie Smith, Orange Business Services
"Well organised, very professional - absolutely stunning!" - Sharon Harrison, Nedbank Ltd
"Excellent (needed only 1 word)." - Gabi Guedj, Gilat Satcom
"Well run event with successful leaders willing to share their ideas and absorb practical, useful information." - Michele McGovern, The Customer Service Advantage
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“In a world in which consumer expectations are rising almost as fast as the increasing cost of providing world-class service (not to mention red hot global competition), it's critical that business leaders know the latest strategies and best practices in how to delight their customers efficiently and effectively. That's what the Customer Experience Exchange is all about: to show you how to enhance your ability to compete in the marketplace with real world examples, thought leaders and networking across a broad range of categories and businesses. A friend of mine is fond of saying, "You can't sell on the outside until you've sold it on the inside." The Customer Experience Exchange will dramatically improve your odds of success in selling your key products and services to both your employees and customers in new and exciting ways.” |
Conference Partners
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involved?
Email: Abigail SternConference Director
Tel: +44 (0)207 368 9890
Marketing/Media Partnerships
Email: Amy JeffrayMarketing Manager
Tel: +44 (0)207 368 9306